Return Policy
Shop with confidence. Gibbon White Series Nutrition offers a 30-day satisfaction guarantee so you can try our products risk-free.
30-Day Window
From delivery date
Unused Items
Original packaging
Full Refund
Minus shipping
On this page
Overview
We want you to love every Gibbon White Series Nutrition product. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund under the terms below.
Satisfaction Guarantee
Eligibility
To qualify for a return, items must meet all of the following:
- Purchased directly from iarnutrition.us
- Returned within 30 days of the delivery date
- Unused and in sellable condition
- In the original, unopened packaging with seals intact
- Accompanied by proof of purchase (order number or receipt)
Opened, partially used, or resealed products generally cannot be returned for health and safety reasons, except where the item arrived damaged or defective.
Return Window
The 30-day return window begins on the date your order is delivered. Return requests submitted after 30 days may be declined.
Orders are typically processed within 1–2 business days. Shipping times vary by location and method and are separate from the return window.
How to Return
Follow these steps to start a return:
Email our returns team
Send a message to info@iarnutrition.us with your order number and reason for return.
Receive approval & instructions
We will confirm eligibility and reply with return shipping instructions and a return authorization.
Pack and ship the item
Securely pack unused products in original packaging. Include your order number inside the package.
Get your refund
Once we receive and inspect the return, we process your refund to the original payment method.
Required details
Refunds
Eligible returns receive a full refund of the product purchase price, minus original shipping costs. Return shipping is the customer's responsibility unless the item is damaged, defective, or incorrectly shipped.
- Refunds are issued to the original payment method only
- Processing typically takes 5–10 business days after we receive the return
- Your bank or card issuer may take additional time to post the credit
Non-Returnable Items
The following are not eligible for return or refund:
- Opened, used, or partially consumed products
- Items with broken seals or missing original packaging
- Products damaged due to misuse or improper storage
- Items purchased from unauthorized third-party sellers
- Returns requested more than 30 days after delivery
- Gift cards and final-sale promotional items (if marked)
For hygiene and safety, we cannot accept returns of supplements that have been opened after delivery, unless the product arrived damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the packaging and product.
In these cases, we will arrange a replacement or refund at no extra cost, including return shipping when required.
Contact Us
Need help with a return? Our team is ready to assist.